Case Management - Placecube

Modern case management transforms complex, manual processes into streamlined digital workflows that deliver faster, more consistent outcomes.

Experts in digital service delivery

Placecube brings deep technical and operational expertise to the world of case management, helping organisations navigate complex regulatory and administrative challenges with ease. We specialise in designing intelligent systems that connect people, data, and processes, ensuring that every case is handled with precision and full transparency from start to finish.

The automation built into Placecube's Case Management toolset has streamlined complex statutory workflows and data validation, which directly translates to improved processing accuracy and reduced manual errors in the back office.

Simon Mills, AD Customer Services, North Northamptonshire Council

Key features of modern case management

Consolidated case details

Access all related documents, communications, and history in one central digital record for a single version of the truth.

Automated workflow orchestration

Drive cases forward with intelligent routing and automated triggers that ensure no task or deadline is ever missed.

Collaborative working

Enable seamless collaboration between internal teams and external partners with shared notes, tasks, and real-time updates.

Role-based permissions

Protect sensitive information with granular access controls that ensure users only see the data relevant to their specific role.

Audit trails & compliance

Maintain a complete, immutable history of every action taken within a case to meet the most rigorous regulatory and legal standards.

Performance insights

Identify bottlenecks and track service-level agreements (SLAs) with powerful reporting dashboards and real-time data visualisation.

Our approach

We believe that case management should adapt to your service, not the other way around. Our approach is built on the versatility of our Digital Place product, which features native, highly configurable case management functionality. We work closely with your stakeholders to map your unique business processes and customise the platform to fit your exact operational needs, ensuring a solution that is both intuitive for staff and efficient for the organisation.

Explore Digital Place Case Management

Case studies

North Northamptonshire Council (NNC), a Digital Place subscriber, undertook a strategic project with Placecube to develop an end-to-end Blue Badge Application Management system. The council commissioned the solution to replace its aging Blue Badge system, which was scheduled for deprecation.

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The Police Digital Service (PDS), in partnership with Placecube, created a knowledge sharing platform designed to facilitate collaboration within the policing sector. Police forces and their partners are enabled to share research, best practice and work together on projects.

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Babergh and Mid Suffolk District Councils (B&MS) collaborated on a significant digital transformation initiative to rebuild and elevate the user experience of their critical housing services website.

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Knowledge Hub (khub.net) is an open digital platform for public service collaboration and knowledge exchange. It provides free or low-cost spaces and tools to over 5,000 UK and international organisations across central and local government, health, education, housing, police, fire services, charities and many more.

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Get in touch

Discuss the next step in your digital journey. Please get in touch today, our team of digital experts are ready to help.

An experienced Liferay Service Partner, trusted by government and business.